Refund and Cancellation Policy
A donation is a voluntary contribution and is ordinarily non-refundable after a receipt has been issued and the amount has entered DEHAT's audited account.
Mistaken, duplicate or unauthorised payments
DEHAT will examine a duplicate charge, amount entered in error, unauthorised transaction, or technical failure where money left the donor's account but no receipt was raised. Write to [email protected] within fourteen days, stating the date, amount and payment reference.
We acknowledge a request within three working days and aim to complete an approved refund within fourteen working days. Money is returned only to the originating account or instrument, never to a third party. Any non-recoverable bank or gateway charge is disclosed before processing.
Recurring support
A recurring domestic contribution may be cancelled for future cycles at any time. Amounts already collected are handled under this policy. If an 80G receipt has been issued and reported in Form 10BD, DEHAT will explain the receipt surrender and statement-correction steps before an approved refund.
Foreign contributions
Foreign contributions are governed separately by the Foreign Contribution (Regulation) Act, the Foreign Exchange Management Act and the designated bank's requirements. A foreign contribution cannot be refunded to an Indian or third-party account. Any permissible return must be reviewed with DEHAT's auditor and bank and reported appropriately.
Audit trail
Every approved refund is recorded against the original transaction in DEHAT's audited books and statutory accounts.